Learn what to do if failure to pay your account balance results in collection action.
Failure to pay your Ä¢¹½ÊÓƵ bill will result in collection action from the State Central Collection Unit. E-mail Ä¢¹½ÊÓƵ collections or call 888-360-8682 if you are unable to make payment arrangements.
Dunning Notifications
A dunning notification is a letter we send to you, stating that you are overdue in paying your Ä¢¹½ÊÓƵ account and that we will transfer your account to collections if you do not pay your balance.
In accordance with the State of Maryland, Ä¢¹½ÊÓƵ is required to forward all delinquent accounts to the . An account is generally considered delinquent at 90 days past due. Once a balance has been transferred to SCCU, a collections fee of 17 percent is added to the total amount transferred.
Prior to sending your account to SCCU, Ä¢¹½ÊÓƵ will send three dunning notifications to you within each term. You will receive the first dunning notification after the start of the Session 2 classes. For example, if you enroll for a fall term course in May and fail to make payment arrangements and/or are excluded from disenrollment because of special circumstances (financial aid, military, etc.), you will receive the first dunning notification in November.
Ä¢¹½ÊÓƵ will send all dunning notifications electronically to the preferred e-mail address that you have on file with Ä¢¹½ÊÓƵ. If you receive a third dunning notification, you must make payment to Ä¢¹½ÊÓƵ within 15 days of the date of the letter to avoid transfer to collections.
What to Do if You Receive a Dunning Notification
Please take immediate action and contact our office after you receive your first dunning notification. Call or e-mail us if you are unable to make payment arrangements. We may be able to work out a payment option with you that would prevent your account from being sent to SCCU. The Collections Department may be reached by e-mail at collections@umgc.edu.
Payments are accepted online 24 hours a day, seven days a week via all major credit cards and e-check. To make a payment, log into your Student Account Center and choose Make a Payment. E-mail Ä¢¹½ÊÓƵ collections for the status of your delinquent account.
Transfers to the State Central Collection Unit
In accordance with the State of Maryland, Ä¢¹½ÊÓƵ is required to transfer all delinquent student accounts to the . An account is generally considered delinquent at 90 days past due. Once a balance has been transferred to SCCU, a collections fee of 17 percent is added to the total amount transferred.
Resolving Your Account with SCCU & Restoring Your Ä¢¹½ÊÓƵ Services
All balances with SCCU must be paid through . Once your account has been transferred, any requests for Ä¢¹½ÊÓƵ services (registration, diplomas, commencement reviews, transcript evaluations, etc.) will be denied until all your debts are paid in full.
Ä¢¹½ÊÓƵ is only notified monthly of paid debts through SCCU. Therefore, in order to restore your services with Ä¢¹½ÊÓƵ, you must provide us with a copy of your SCCU receipt indicating that your account has been paid in full.