Help and Knowledge Base

Could not find the article.

How do I enroll in MFA using an Authenticator App?

Access the MFA Setup Portal

  1. Navigate to 
  2. Login using your Ä¢¹½ÊÓÆµ credentials.

Set up Microsoft Authenticator App

  1. Navigate to the .
  2. Select + Add sign-in method.
    • Select Microsoft Authenticator App.
      • If you currently use an authenticator app other than Microsoft, select Use a different authenticator app.
        • Important: Ģ¹½ÊÓÆµ only supports Microsoft Authenticator as the recommended authentication app. While you may use alternative authentication apps, please note that Ä¢¹½ÊÓÆµ cannot provide technical support or assistance for these applications. For setup and troubleshooting of alternative apps, refer to their specific instructions and support resources.
  3. If this is your first time downloading Microsoft Authenticator, follow the steps below:
    • Download Microsoft Authenticator from the Apple App Store or Google Play Store on your smartphone.
    • Open the app on your smartphone once the download is complete.
      • Accept the Privacy Statement.
      • Select Continue.
      • Select Scan a QR Code.
      • Allow the app to access your camera.
    • Go to your computer and use your smartphone to Scan the QR code that is displayed.
      • Enable notifications on your smartphone. 
        • Ä¢¹½ÊÓÆµ recommends enabling notifications, but it is not required.
      • You will receive a prompt on your computer to test the app.
      • Enter the two-digit number displayed on your computer into the prompt on your smartphone.
      • Once authenticated, the Microsoft Authenticator App will show as an option on your .
        • Congratulations, you are enrolled in MFA.
      • Going forward, after entering your password, you will be prompted to enter the two-digit code provided by the Microsoft Authenticator App to access your Ä¢¹½ÊÓÆµ accounts.

Please reach out to technical support at Ģ¹½ÊÓÆµhelp@umgc.edu, 888-360-8682, or the Ä¢¹½ÊÓÆµ Help Center if you need further assistance.

Additional Resources

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The Ä¢¹½ÊÓÆµ Help Bot is available for FAQs 24/7.

By Phone

°ä²¹±ô±ôÌý855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

°ä²¹±ô±ôÌý888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the Ģ¹½ÊÓÆµ Help Center.